> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alphayou.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach AlphaYou, and what to send so we can help fast.

## Contact

* **Help, account, privacy and billing:** [info@alphayou.net](mailto:info@alphayou.net)
* **Product, partnerships and urgent matters:** [vansh@alphayou.net](mailto:vansh@alphayou.net)

## What to send

* What happened and roughly when, with the time zone
* The page, the trader or the public wallet address involved, if any
* A screenshot, if it helps

Never send your passwords, private keys, seed phrases or private financial records.

## Before you write

* **Stop access to your account:** see [Security and custody](https://docs.alphayou.net/security.md#how-to-remove-access).
* **Billing, cancelling or a refund:** see [Plans and pricing](https://docs.alphayou.net/plans.md#billing).
* **Delete your account:** see [Account and sign in](https://docs.alphayou.net/account.md#delete-your-account).
* **The API or MCP:** see [API support](https://docs.alphayou.net/api/support.md).


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